Immediate Confidence

Dear Dr. Rimmer

When the result of the biopsy at the Jupiter Women's Center was delivered to me confirming breast cancer, I, like so many other women in that position was shocked and confused. The doctor who performed the biopsy called my primary care physician requesting the necessary referral to Dr. John Rimmer. Although I was not familiar with your name that soon changed. From then on, my husband George and I heard so many admiring comments about you that George said; "Dr. Rimmer is either truly outstanding, or he has a fantastic public relations firm".

You were on vacation and my appointment was set by your office three weeks ahead. That would have been a torturous wait had I not been assured repeatedly that "Dr. Rimmer is the best".

At my first appointment you instilled immediate confidence in both George and me. The morning of the surgery I entered the operating room singing Let's Get This Party Started. I woke after surgery to your gentle explanation that the surgery was more extensive then originally planned. Pathology required more tissue and nodes be removed. I knew that you did what was best for me and thankful to have that awful stuff out of my body.

After 4 hours of surgery and rest in post-op I comfortably went home the same day as you knew I would be able. The next day I resumed seeing students in my private voice studio and have maintained my regular schedule of over 30 students per week since.

The incisions are clean and neat. Though not a concern, I was amazed to see that the areas you operated on show no signs of internal tissue removal. The breast you operated on matches the healthy breast and both are symmetrical (as much as a woman my age can expect). I still don't know how you managed that. I have been in contact with many women who have had similar surgery by other surgeons. They are shocked to know that there was neither a post-op drain or dressing to change, and the after surgery pain was minimal.

Please thank your exceptional staff for me for their sensitivity and professionalism and most of all, thank you. George and I agree that you have earned and deserve the reputation of "truly outstanding' and "the best'!

Beyond compliments and accolades you deserve the prayers of all of us who have now and will benefit in the future from you healing hands, heart and spirit.

George and I hold you in our daily prayers of appreciation and gratitude. You are one of God's blessings and I will always sing your praises.

Blessings,
CB



Knowledge And Bedside Manner

A Wonderful Combination - "KNOWLEDGE & A BEDSIDE MANNER"

No one wants to hear that they have cancer, however, once you collect your thoughts and emotions, you must deal with the inevitable.

Dr. Rimmer and his caring staff made a difficult situation as easy aspossible. Dr. Rimmer speaks to you in terms that you can understand and answers all your questions to your satisfaction.

As a surgeon, he is skillful and considerate, not only of your needs, but the needs of those who care about you enough to be by your side.

Thank you Dr. Rimmer and your entire staff for all that you have done for me, and for all those who have needed you at such a critical time in their lives.

Gratefully,
C & BB family
Phoenixville, PA,



I Have Never Encountered Such Professionalism

To: Jupiter Outpatient Surgery Center and Staff

I recently had two hernia repairs performed by Dr. Rimmer and am writing a brief note of commendation.

I am a local Real Estate business owner whose time is valuable.  Dr. Rimmer accommodated my schedule and listened carefully and compassionately to my concerns.  I have never encountered such professionalism.  The consensus is he is also a brilliant surgeon.

Thanks to all at the Jupiter Outpatient Surgery stag who made an imminent surgery and recovery as pleasant as possible.  Once again, these professionals went above the call of duty.

Hopefully, this memo will be forwarded to all associated with Dr. Rimmer and the staff at the Jupiter Outpatient Surgery Center.

Sincerely,
EK



Professional Expertise

Dear Dr. Rimmer:

I want to express my appreciation to you for your excellent hernia operation on me as well as your thoughtful postoperative follow-up.

Combined with the cordiality of your consultation, your professional expertise is truly outstanding.

You have my open recommendation to anyone in need of the best in your specialty.

Sincerely,
LW



Gives the Patient Comfort

Dr. Rimmer,

Your personality and sense of humor show through your professional façade, which helps reduce patient anxiety and gives the patient comfort.  Equally important, is that you tell the what you are going to do, and what they are going to experience, before you do it.  When you say, “I’m going to pour something and it is going to feel hot” and it actually feels the way you described, it elevates the patients’ confidence that you know what you are doing.  This is any outstanding characteristic.  Equally important is that you have a gentle touch that helps you to “connect” with the patient.  A soft pat on the shoulder or back at the completion of the procedure helps personalize the doctor-patient experience.  It is comforting and is viewed very favorably from the recipients’ perspective.  Lastly, you come across as a “regular guy”, not some intellectual egghead with the people skills of an ant.  This facilitates a feeling that you are someone who is very competent and can be trusted.  The patient feels like he is a person, not just a body on a medical conveyor belt.  Bottom line, you get an “A+” and should view yourself as being within the top 2% relative to your peer group in professionalism and bedside manner.

Overall Experience: As expected, although the entire situation was a bit anxiety provoking, you and your staff made it a very tolerable experience.  I complement you for assembling a thoughtful, caring staff, which obviously shares you commitment to providing exceptional health care in a pleasant environment.  You run an “A+” practice.

Recommendations: In this section, I normally have a laundry list of things to be considered to improve the operation, its patient perception, or quality of care.  I am very pleased to say there is absolutely nothing I could recommend that would add any value to the way you run your practice or treat your patients.  You are truly a rare find in today’s medical profession.

Good Job!

Warmest personal regards,
WW



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